Terms of Service

All the terms and conditions stated on this page are not in conflict with any laws applicable in the Kingdom of Saudi Arabia or internationally recognized laws regarding privacy, intellectual property, and common ownership. You can find more information about this by visiting the “Privacy Policy” page.

By accessing and using our platform, you implicitly agree to the terms and conditions outlined on this page.

(1) Introduction:

Welcome to Desline. The following are the terms and conditions regarding your use and access to the website pages:

Your access and use of the desline.co website constitutes your acceptance of the terms and conditions of this agreement, which include all the details mentioned below. This confirms your commitment to comply with the content of this agreement specifically related to Desline, referred to herein as “we” or “the website.” These terms and conditions shall remain in effect upon your access to the website.

(2) Service Terms:

By requesting Desline’s services, you acknowledge and agree to be bound by the following terms and conditions, as well as all other terms stated on this page.

Service Requests and Personal Information: To avail our services or request a quote, it is necessary to provide accurate and complete personal information along with project details. This information is crucial for us to deliver the service and provide an appropriate price.

Membership and Login Information: Upon requesting a service, you will be granted membership on our website, and we will provide you with login credentials via the email address you provided during communication.

Use of Images and Links: We reserve the right to utilize images and links to our work for marketing and commercial purposes, whether on our website or social media platforms, in both digital and printed formats. This includes managing social media accounts to showcase our design portfolio.

Refund Policy: Once the work has commenced or 48 hours have passed since the service request date (whichever comes first), you forfeit the right to claim a refund. Please consider this before proceeding with your request.

Revisions and Modifications: As a client, you are entitled to two complimentary revisions for each service requested, subject to the scope of the service offered (e.g., website design, logo and identity design, social media post design, motion graphics design). Any additional modifications beyond the initial two revisions will incur additional fees amounting to 10% of the package value.

Technical Support: After the delivery of your website/store, we provide technical support, which includes responding to messages and inquiries, troubleshooting, and resolving issues (excluding those caused by third parties), providing a backup of all website files, and sharing login information for the website’s control panel.

(3) Service Request Obligations:

Upon submitting a service request on the website, you are required to disclose specific information, choose a name, and provide some information about yourself and the desired service. This information helps us process and fulfill your request.

1. You must not enter false information about yourself or your project and should not use the service request form unless you are serious about requesting a service from our website.

2. Desline will not be held responsible for any direct or indirect moral or material losses you may incur because of using our website or its features for anything other than requesting our services.

3. Our website will not be liable if you enter incorrect information about your project or the desired service and we have already started or completed the execution. You are solely responsible for the accuracy of the data you enter, and the service will be based on that data.

4. You agree to provide true, accurate, updated, and complete information about yourself as required in the service request form for Desline.

5. You must not use our service request form or email for any promotional or advertising activities or to send “spam” messages to the website management.

6. Desline is committed to treating your personal information and contact details with complete confidentiality, as stated in the Privacy Policy.

(4) Cancellation and Refund Policy:

Cancellation Policy:

The customer has the right to cancel the service as long as it has not been initiated and within a specified period of 48 hours. If this period has expired or the work team has started implementing the service, you will not be able to request its cancellation or refund.

The customer must inform us of the cancellation request by contacting the customer service team or sending a written request via email.

In the event of cancellation before work commencement, we will refund the full amount paid without any additional fees.

                                

Refund Policy:

After the work has started on the service, the amount paid cannot be refunded.

In the event of a technical problem or an error on our part affecting the quality of the service provided, the customer has the right to request issue resolution or modifications to meet the agreed requirements, without any additional cost to the customer.

The customer must inform us of any problem or objection within a specified time period of 48 hours after the service delivery.

 

Request for Modifications:

The customer has the right to request modifications to the service provided according to the agreed scope of work.

The customer must request two modifications within a specified time period of 48 hours after the service delivery. In the case of additional modifications beyond the agreed scope of work, Desline has the right to determine additional charges amounting to 10% of the total service price and an extended delivery time.

(5) Amendment of Terms and Conditions:

1. You agree that Desline has the absolute authority and legal responsibility to make fundamental or minor amendments to this agreement without requiring additional approval from you, at any time and with immediate effect, without the obligation to notify you. You can always review the amendments by referring to this page.

2. Desline does not add any fees for the initial service request, and you are only obligated to make the payment after the price for the project or desired service has been determined.

3. The website has the right to make amendments to the terms and conditions, fees, and service prices as it deems appropriate. Any amendment will be announced through correspondence to your email or on the website through this page. The amendments may be temporary or permanent, and you must comply with them according to their terms when announced.

4. Our service prices are in Saudi Riyal or US Dollars, and payment should be made through the approved methods.

(6) Payment for Services:

The payment system at Desline can be done entirely online through the available payment options on the website, such as PayPal’s electronic payment system, credit card payment, or through local bank transfer or international bank SWIFT transfer.

(7) Personal Information:

1. You agree that Desline has the right to handle your information as specified on this page and the Privacy Policy page, permanently and irrevocably, through purchases, the use of dedicated communication and registration forms, or any email or available communication channels on the website. This is for the operation and promotion of the website in accordance with the Disclaimer and Privacy Statement.

2. You are solely responsible for the information you have submitted or posted, and Desline’s role is limited to allowing you to display this information on the website and through its advertising channels.

(8) Intellectual Property:

Desline has the right to claim intellectual property rights over its content, which may be used by anyone not affiliated with Desline. All content available on our website is exclusively owned by us, and visitors to the website are not authorized to use the website’s designs in any form, whether personal or commercial, without obtaining official permission from Desline. This does not exempt compliance with Desline’s terms and policies or exempt from accountability in case of violation. In the case of unauthorized use of designs, we have the right to take necessary legal actions.

(9) Trademarks:

The companies and trademarks associated with Desline are protected by international intellectual property and trademark laws. You are not allowed to use their names or visual identities in any way without written consent from the relevant company. The same applies to Desline’s website and its visual identity.

(10) Termination of Terms and Conditions:

Desline, according to the Terms and Conditions and applicable law, may temporarily or permanently suspend, restrict, or terminate your access to the website without prejudice to its other rights and legitimate means to recover its rights in the following cases:

1. If you violate the Terms and Conditions.

2. If Desline is unable to verify the accuracy of any information provided by you.

3. If Desline decides that your activities may cause legal issues for you, other users, or Desline.

4. Your or others’ violation of this agreement does not obligate Desline to waive its right to take appropriate action against such actions or similar violations. Desline does not guarantee acting against all violations of the Terms and Conditions agreement.

(11) Purchase Process:

1- You commit to completing the purchase process for the requested service and paying its value through the available payment methods provided by the website, whether it is electronic payment or others.

2- Our website has the right to refuse or cancel any orders, whether payment has been made or not, according to the management’s discretion.

3- You agree not to engage in fraudulent purchases on the website, use a fake name or any fake personal information, or use someone else’s credit card without authorization for the purchase. Desline reserves the right to take appropriate legal actions to sue anyone engaged in such fraudulent activities.

(12) Illegal Content:

It is prohibited to use Desline services for anything illegal, including digital content or any other content, such as misleading content, content that violates public morals and ethics, or content that is illegal according to local and international laws and customs.

Additionally, it is forbidden to publish or attempt to publish anything related to unauthorized or improper use of Desline’s website and services or anything related to accessing your account through any part of the website or outside it. Such actions will be considered a violation of the terms and conditions.

(13) Liability Determination:

According to the law, our website, its employees, managers, agents, subsidiaries, and affiliates will not be held responsible for any direct or indirect loss or damages arising from your use of the website. If you are not satisfied with the website or any of its contents, the solution is to discontinue its use. Furthermore, you agree that any unauthorized use of the website and its services due to your negligence may cause harm to Desline, and in such cases, the website will resort to the terms and conditions.

(14) General Information:

If any provision in these terms and conditions agreement is invalid, void, or for any reason unenforceable, such provision shall not affect the validity of the remaining provisions in the agreement. This agreement (which may be amended from time to time according to its provisions) sets out the broad lines of understanding and agreement between you and our website, taking into consideration the following:

No person who is not a party to this agreement has the right to impose any terms or conditions in it.

If these terms and conditions agreement is translated into any other language, whether on the website or by other means, the Arabic text shall prevail.

(15) Governing Law and Legislation:

These terms and conditions agreement is governed and formulated in accordance with Saudi Arabian law and is fully subject to the legislation applicable in Saudi courts. This clause serves as an alternative to be used in case these terms and conditions agreement expire or is canceled for any reason.

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